We recommend that our terms, policies and conditions are read prior to placement of orders. Catalogue ~ Read Cancellations ~ Read Copyright ~ Read Delivery Service ~ Read Delivery Time ~ Read Deposits and Payments ~ Read Guest List Submission ~ Read Minimum Orders ~ Read Online Quotes and Ordering ~ Read Online Securing Ordering ~ Read Ordering ~ Read Payment Methods ~ Read Postage ~ Read Pricing ~ Read Privacy ~ Read Refunds ~ Read Stationery Proofs ~ Read Stationery Wording ~ Read Stock ~ Read Questions ~ Read Urgent Orders ~ Read Variations ~ Read Catalogue As we have a huge range of products that we continually update and add to, we do not offer a printed catalogue. We do suggest that you bookmark our website and return often to view our range, new products, specials and top five lists. Back ^ Cancellations Once orders have been commenced or completed no cancellations will be allowed. Prior to this cancellations are made at the discretion of Moments to Remember. Back ^ Copyright All rights are reserved by Moments to Remember. At no stage may any part of our website including photography, designs, or information be reproduced in part or whole without written permission. Back ^ Delivery Service Deliveries are made by Australia Post and our specified Courier Services. Moments to Remember cannot be held liable for any loss, damage, delays or charges whatsoever caused by third parties. Once orders are dispatched only an estimated time of arrival can be given. An exact delivery time cannot be provided as this is subject to the third party. Customers are advised to allow for any unexpected delays when ordering. Back ^ Delivery Times Most orders are dispatched within a few days subject to availability of stock unless otherwise specified. Please allow up to 3 weeks after final approval for completed stationery. Customers will be notified of any unintended delays. Back ^ Deposits and Payments DIY Supplies - Full payment is required before orders are dispatched. Precut Supplies - Full payment is required before orders are dispatched. Completed Stationery - 50% deposit on order and remainder required before orders are dispatched. Couture Stationery - 50% deposit on order and remainder required before orders are dispatched. Bomboniere - Full payment is required before orders are dispatched. Accessories - Full payment is required before orders are dispatched. Back ^ Guest List Submission Prefered guest list submission is via email. A surcharge will apply to lists that are posted or faxed. Upon receipt of orders customers will be notified of correct submission details. Guest list must be typed as you wish it to appear, so all spelling and setout, including postcodes must be correct. Any corrections or additions required will be at the expense of the customer. Back ^ Mimimum Orders Mimimum orders are required for some product as outlined in each product category. For orders that are placed under $25 total (excluding freight and credit card charges) a $5 handling charge will be applied. Back ^ Online Quotes and Ordering Receiving an instant online quote and ordering is easy through our site: 1. Once you have found a product simply enter the amount to order and click onto the buy now button. 3. You will be taken straight to your own shopping cart. 4. Click onto the back button and you will be returned to the previous page you were on. 5. Repeat this process until you have added all items into your shopping cart. 6. While viewing your cart you may at any stage remove or adjust quantities required. 7. For your instant online quote, your total amount will be displayed on the bottom of the page. 8. When you are happy click proceed to checkout and fill out your contact and payment details. Back ^ Online Secure Ordering We use the most advanced security measures to protect your information and details. We use Secure Socket Layer 128 bit key encryption to ensure all credit card transactions are totally safe. We ensure no details will ever be passed onto any third party. Customers concerned with ordering online with their credit cards may simply tick money order during the order process and then phone us to provide their details. Back ^ Ordering Orders may be made online, fax, mail or phone. Back ^ Payment Methods For customer convenience we offer 5 methods of payment. 1. Cash - Accepted with prior arrangement necessary. 2. Cheque - Accepted with orders processed only once payment has been received and cleared. 3. Credit Card - Visa, Master and Bank Cards Accepted with a 3% transaction fee applicable to total cost. 4. EFTPOS - Available 5. Money Order - Accepted with orders processed only once payment has been received and cleared. Please note: Cheques that are dishonoured will incur a dishonour fee of $35.00 which is payable immediately upon notification. Back ^ Postage Once your order is placed you will be contacted regarding postage and delivery fees. This is due to individual weight and destination of each order Back ^ Pricing Prices are subject to change at any time. Back ^ Privacy Moments to Remember guarantees that any personal information provided to us are kept private and confidential. Under no circumstances will they be given to any third party by us. Back ^ Refunds Prior authorization must be obtained before returning any goods. No unauthorized returns will be accepted. Shipping charges, special orders, food items, personalized items, and perishable products are non-refundable. No refunds will be accepted for change of mind or incorrect colour, product being ordered. No refunds will be given on printed or handmade stationery. 50% deposits are non-refundable for completed and couture stationery. Items accepted must be returned in original packaging and undamaged. All postage and handling on return orders shall be at the expense of the customer. A 20% restocking and administration fee will be applied to authorized returns. No refunds or exchanges will be given after 30 days of receipt of goods. Back ^ Stationery Proofs On reciept of order one proof and one amendment proof will be provided free of charge. Any additional proofs will be charged at $10.00 per change. Printing will not proceed until a signed proof of wording approval has been received. Once approved, printing of stationery will commence. Any variations, errors or changes from the signed proof will incur additional charges to the customer to be reprinted. Back ^ Stationery Wording Customers may supply their own wording or wording samples with font selection can be faxed, mailed or emailed upon receipt of order. Back ^ Stock All orders are subject to stock availability. Once your order is received you will be notified if any materials are out of stock and expected time of availability. You may then choose to either wait for order, change or cancel any part of your order. Back ^ Questions For all further questions and enquiries please feel free to contact us by phone, fax or email. Back ^ Urgent Orders Urgent orders can be requested and are subject to availability and may be charged accordingly. Back ^ Variations Due to some items being handmade all care is taken to create each item identical, however slight variations may occur. Slight variations may also occur between finishes and colours at times from manufacturers and suppliers. Onscreen colours may appear slightly different. Back ^